Nuqe Ops is built to open every duty a customer message triggers and draft a sourced reply. Once your team approves, it carries out the plan and records every step.
Wednesday, 8 July 09:14:02
Dan Whitlow
Personal loan 40118827 · £231.08 a month · Text message
Message
SMS · 09:14“[PERSON_1] here. I lost my job, can’t pay, stressed, nobody answered my last call. Account [ACCOUNT_1].”
Names and numbers never reach the model
Reply
DraftPlan
Playbook v4When a customer says they can’t pay, Nuqe Ops is designed to open the right duties, draft a sourced reply and, once your team approves, carry out the plan.
Illustrative. Dan is an invented customer.
Nuqe Ops is built to open the duties each message triggers and keep every step on the record, so nothing slips past a deadline or an auditor.
Every duty, clock and plan is watched across your book. Nuqe Ops raises what needs a person and keeps a complete record of every step, so a review is a search, not a scramble.
Book demoTwo complaints are near their 8-week deadline
View detailsThree hardship plans are waiting for approval
See plansYour team sets the rules once. The agent follows them on every case, asks a person when it should, and leaves proof of each step.
Your playbook decides which duties open, which steps are offered and how far each one can go. The agent never works outside it.
Identity comes before any account talk, and names, numbers and account details are replaced with tokens before the agent reads a message.
Drafts come from approved wording. Every figure points to the record it came from, and a figure without a source is blocked.
Routine cases follow rules a named person approved in advance. Anything outside them reaches your team, with the reason it was raised.
Once a plan is approved, the agent works through each step in your own systems, and stops the moment anything falls outside it.
Messages, duties, drafts, approvals and actions are sealed as they happen, and the same record is designed to feed your FCA returns in RegData.
New lenders seeking authorisation
You are applying to the FCA and need to show the compliance controls a lender is expected to have from day one.
Growing consumer credit lenders
Your book is growing faster than your spreadsheets, and every new loan adds checks, deadlines and records to keep.
Operations and compliance teams
You run the desk and answer the regulator's questions, and you want both to take minutes, not weeks.
Nuqe Ops is in development, and we will open pilot slots for a small group of lenders soon. Join the waitlist and we will contact you when a slot opens for your firm.
Nuqe is built for firms that hold, or are applying for, FCA authorisation to offer consumer credit. If you are still in the application stage, we can help you show the compliance controls a regulator expects to see.
Only within what your team has approved. It drafts replies from approved wording, proposes plans from your playbook and, once a named person approves a plan, carries out its steps. Anything outside your limits goes to a person, and every action is recorded with who approved it.
No. Nuqe connects to the providers you already use for identity verification, financial crime screening, open banking and e-sign. It calls them at the right point in each loan, keeps every result as evidence on the loan file, and lets you set which checks apply to each loan product.
Yes. Nuqe connects to the tools most lenders already use and lets you configure each check to your own lending policy, rather than forcing you into a fixed process.
The rules engine with its statutory deadline clocks, the hash-chained audit log, per-lender data walls and the loan money engine are built. The RegData return files are being built on that same record. Nuqe Ops, the desk shown above, is a clickable prototype, and the agent that carries out approved plans is being built now. No lender is live yet; pilots are next.
UK consumer credit comes first. Each market and each line of business is a set of rules in the engine rather than a rebuild, so Ireland, Australia and India, and motor finance, payments and insurance, can follow.
Pricing for pilot lenders will be agreed case by case while the product is in development. Join the waitlist and we will share detail as part of your onboarding conversation.
We will soon open pilot slots for a small group of lenders. Join the waitlist and we will be in touch as soon as a slot opens for you.
By joining the waitlist you agree we can email you about Nuqe early access. That is the only thing we will use your email for. We will not share it with anyone else, and you can ask us to remove you at any time by emailing solutions@nuqe.co.uk.
How Nuqe uses your email. When you join the Nuqe waitlist, we collect one thing: the email address you type in. We also record the date you signed up. We use your email for one purpose only: to contact you about Nuqe early access. We will not use it for anything else, and we will not share or sell it to anyone.
We keep your email for up to 12 months, or until the waitlist has done its job and we have been in touch, whichever comes first. After that we delete it.
You can ask us to remove you at any time. Email solutions@nuqe.co.uk and we will delete your details, usually within a week.
Vianex Ltd (company number 17348464), the company behind Nuqe, is responsible for your data. If you have any questions or a complaint, email solutions@nuqe.co.uk. You also have the right to complain to the Information Commissioner's Office (the UK's data protection regulator) at ico.org.uk.
Last updated: July 2026.